1. Who We Are
ggame188 is an online gaming platform operated under a valid gaming licence and is committed to the responsible handling of all personal data entrusted to us by our members. For the purposes of this Privacy Policy, ggame188 acts as the Personal Information Controller of the data you provide when using our platform.
Our platform is designed for and primarily serves Filipino players in the Philippines. As such, ggame188 complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as other applicable privacy and data protection laws.
Questions about this Privacy Policy or requests to exercise your data rights should be directed to our Data Protection Officer (DPO). See Section 14 for contact details.
2. Personal Data We Collect
ggame188 collects the following categories of personal data from members:
| Category |
Examples |
Required? |
| Identity Data |
Full name, date of birth, government ID number |
Yes — for account verification |
| Contact Data |
Email address, mobile number |
Yes — for account communication |
| Financial Data |
GCash/Maya account reference, bank account name, transaction history |
Yes — for payments and KYC |
| Technical Data |
IP address, device type, browser, operating system, session data |
Automatic — on platform use |
| Usage Data |
Games played, bet history, session duration, bonus usage |
Automatic — for platform operation |
| Preference Data |
Communication preferences, game favourites, language settings |
Optional — to personalise experience |
| Support Data |
Live chat transcripts, complaint records, email correspondence |
When support is used |
ggame188 does not collect full payment card numbers, CVV codes, or bank passwords. These are processed directly and securely by our licensed payment providers.
3. How We Collect Your Data
ggame188 collects personal data through the following methods:
- Direct collection: When you register for an account, complete your KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
- Automated collection: When you use the ggame188 platform, our systems automatically record technical and usage data such as your IP address, device information, pages visited, and game activity.
- Third-party collection: We may receive data from our payment providers (such as GCash and Maya) to verify transaction details, and from identity verification services used during KYC checks.
- Cookies and similar technologies: As described in Section 7, we use cookies to maintain your login session, remember your preferences, and analyse how the platform is used.
We only collect data that is relevant to providing you with a functional, secure, and compliant gaming experience on ggame188. We do not buy data lists or source personal data from unrelated third parties for marketing purposes.
4. How We Use Your Personal Data
Your personal data is used by ggame188 for the following specific purposes:
- Account creation and management — to register your account, verify your identity, and maintain your member profile.
- Payment processing — to execute deposits and withdrawals, verify ownership of payment methods, and maintain transaction records.
- KYC and regulatory compliance — to verify your age, identity, and source of funds as required by our gaming licence and applicable law.
- Anti-fraud and security — to detect and prevent fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct.
- Platform personalisation — to remember your preferences, display relevant game recommendations, and improve the overall usability of ggame188 for you specifically.
- Customer support — to respond to your enquiries, resolve disputes, and maintain records of our communications with you.
- Responsible gaming — to implement deposit limits, self-exclusion requests, and other player protection tools where requested.
- Marketing communications — to send you promotional emails and notifications about offers at ggame188, where you have opted in to receive them. You may opt out at any time.
- Legal obligations — to comply with applicable laws, regulations, court orders, and the requirements of our gaming regulator.
- Platform improvement — to analyse aggregate usage data and improve the features, performance, and content of the ggame188 platform.
We do not use your personal data to make automated decisions that produce significant legal or similarly significant effects on you, without human review.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012, ggame188 relies on the following legal bases when processing your personal data:
- Contractual necessity: Processing required to fulfil our contract with you as a ggame188 member — this covers account operation, payments, and support.
- Legal obligation: Processing required to comply with our gaming licence conditions, AML (anti-money laundering) regulations, tax reporting requirements, and other applicable laws.
- Legitimate interests: Processing for fraud prevention, security monitoring, and platform analytics, where these interests do not override your rights and freedoms.
- Consent: Processing for marketing communications and non-essential cookies, which you may withdraw at any time without affecting your account.
Where ggame188 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our support team or using the unsubscribe link in any marketing email.
6. Data Sharing & Disclosure
ggame188 does not sell your personal data to third parties. We do not share your data with advertisers or data brokers. We share your data only in the following limited circumstances:
- Payment processors: GCash, Maya, BDO, BPI, UnionBank, and other payment partners receive only the transaction-related data needed to process your deposit or withdrawal.
- Identity verification services: Third-party KYC providers may receive your identity documents to perform age and identity checks on behalf of ggame188.
- Game providers: JILI and other game studios receive anonymised session data (game results, bet amounts) necessary to operate the games on the ggame188 platform.
- Regulatory authorities: We may be required to share data with the relevant gaming regulator, the National Privacy Commission, or law enforcement agencies pursuant to a valid legal order or to report suspicious activity.
- IT and security service providers: Cloud hosting, cybersecurity, and platform maintenance partners who access data solely to perform services for ggame188 under strict confidentiality obligations.
No overseas transfers of your personal data are made without ensuring appropriate safeguards are in place, consistent with the requirements of the Data Privacy Act of 2012.
7. Cookies & Similar Technologies
ggame188 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit a website. Here's what we use them for:
- Essential cookies: Required for the platform to function — including keeping you logged in and remembering your session preferences. These cannot be disabled.
- Performance cookies: Collect anonymised data about how members use ggame188, which pages are visited most, and where errors occur. This helps us improve the platform.
- Preference cookies: Remember settings like your language preference and display options so you don't have to re-select them every visit.
- Marketing cookies: Used — with your consent — to measure the effectiveness of our promotional campaigns. You can opt out of these without affecting your ability to use ggame188.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the ggame188 platform. For a full list of the cookies we use, contact our Data Protection Officer.
8. Data Security
ggame188 takes the security of your personal data seriously and implements a layered approach to protection:
- 256-bit TLS/SSL encryption on all data transmitted between your device and ggame188's servers.
- Encrypted storage for sensitive data fields, including identity information and financial records.
- Access controls that limit staff access to your personal data to only those employees whose job function requires it.
- Regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
- Two-factor authentication (2FA) available on your ggame188 account to prevent unauthorised access.
- Incident response procedures to ensure that any data breach is identified, contained, and reported to the NPC and affected members promptly, as required by law.
While ggame188 implements industry-standard security measures, no digital platform is completely immune to security risks. We encourage you to use a strong, unique password for your ggame188 account and to enable 2FA for maximum protection.
9. Data Retention
ggame188 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods include:
- Active account data: Retained for the duration of your membership with ggame188.
- Transaction and financial records: Retained for a minimum of 5 years after the transaction date, in compliance with AML regulations and tax record-keeping requirements.
- KYC and identity verification documents: Retained for a minimum of 5 years after account closure, as required by our gaming licence.
- Customer support records: Retained for 3 years from the date of the last interaction.
- Marketing preferences and communications: Retained until you withdraw your consent or for 2 years from your last interaction with a marketing communication.
When personal data is no longer required for any legitimate purpose, ggame188 will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for analytical purposes.
10. Exercising Your Privacy Rights
As a ggame188 member, you have rights over your personal data as described in the summary section at the top of this page and as guaranteed by the Data Privacy Act of 2012. Here's how to exercise them:
- To access, correct, or receive a copy of your data: Contact our Data Protection Officer (see Section 14) by email with the subject line "Data Subject Request." We will respond within 10 business days.
- To request deletion of your data: Understand that we may be unable to delete certain data that we are legally required to retain (such as KYC documents and transaction records). For eligible data, requests will be actioned within 30 days.
- To opt out of marketing: Click the unsubscribe link in any marketing email, or contact support directly. Opt-out is processed within 5 business days.
- To withdraw consent for cookies: Adjust your browser settings or contact our DPO. Withdrawal of consent for non-essential cookies will not affect your access to ggame188.
We will not charge you for making a data subject request. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with an explanation.
11. Children's Privacy
ggame188 is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register or attempt to use ggame188 in any capacity.
If ggame188 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all data will be deleted (subject to any legal obligations), and any funds held in the account will be handled in accordance with applicable law.
Parents and guardians who believe their child has registered with ggame188 are encouraged to contact our support team immediately at support@ggame188.net.
12. Third-Party Links
The ggame188 platform may contain links to third-party websites or services, such as payment gateways or game providers. Once you leave the ggame188 platform, this Privacy Policy no longer applies.
ggame188 is not responsible for the privacy practices or content of any third-party websites you may access from our platform. We encourage you to read the privacy policy of any third-party site before providing any personal data.
13. Changes to This Privacy Policy
ggame188 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or business operations. When we make changes:
- We will update the "Last Updated" date at the top of this page.
- For material changes that significantly affect how we use your data, we will notify you by email or via an in-platform notification before the changes take effect.
- Continued use of ggame188 after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms.
We recommend reviewing this page periodically, particularly before making deposits, withdrawals, or significant account changes on ggame188.
14. Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data at ggame188, please contact our designated Data Protection Officer (DPO):
- Email: privacy@ggame188.net
- General Support Email: support@ggame188.net
- Live Chat: Available 24/7 on the ggame188 platform
- Subject Line for Data Requests: "Data Subject Request – [Your Request Type]"
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC oversees compliance with the Data Privacy Act of 2012 and can be reached through its official government channels.
We aim to acknowledge all data subject requests within 24 hours and resolve them fully within the timeframes specified in Section 10. Your privacy matters to us — hindi biro ang pagpoprotekta ng iyong datos sa ggame188.
